Every call with outcome, duration, recording and transcript.
Open "More → Calls".
Filter by outcome: connected, no answer, voicemail left, busy, bad number.
Managers can filter by rep.
Pick a date range and click "Apply".
Search by name, company or number.
Each row shows who, when, how long and the outcome. A recorded call has a play button and, once processed, a transcript and summary.
Recording and consent settings are under Settings → Setup → Phone Setup.
Call someone from the browser
Quick dial any number or contact; calls log automatically with outcome, recording and notes.
Run a power dialer session
Queue up a list and dial through it back-to-back, with an optional voicemail drop.
Set up calling, texting and voicemail drops
Get a number, decide how inbound calls are handled, and record the voicemail the dialer drops.