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Handle replies

Every reply lands in Message Center with a sentiment tag and a suggested response you can edit and send.

6 steps about 1 min captured 2026-10-17 Artra
1

Scroll to "Replies" in Message Center. "Today" shows what came in since midnight.

Step 1: Scroll to "Replies" in Message Center. "Today" shows what came in since midnight.
2

Click "This week" for the last seven days.

Step 2: Click "This week" for the last seven days.
3

Each reply shows the person, the sequence and the message. A reply pauses that person’s sequence automatically.

Step 3: Each reply shows the person, the sequence and the message. A reply pauses that person’s sequence automatically.
4

Click "Positive" to see only replies that read as interested — these are the ones to act on first.

Step 4: Click "Positive" to see only replies that read as interested — these are the ones to act on first.
5

Positive replies from the last 14 days. Negative replies and opt-outs are kept out of this list.

Step 5: Positive replies from the last 14 days. Negative replies and opt-outs are kept out of this list.
6

Open a reply to see the suggested response. Edit it, then send from your connected inbox; a booking link is added when someone asks for time.

Step 6: Open a reply to see the suggested response. Edit it, then send from your connected inbox; a booking link is added when someone asks for time.
Screenshots are captured from the live app and regenerated with each release. Read the full documentation Need help? Contact support